1. About these terms
These terms apply to the Heuresis website and the Spine by Heuresis SMS customer-care program. In these terms, “Heuresis,” “we,” and “us” refer to the business providing these services. Contact us at team@heuresis.ai.
By using the services, you agree to these terms. Separate purchase, licence or service agreements govern the products and services covered by those agreements. Using this website or accepting these terms does not by itself enroll you in SMS messages.
2. Spine by Heuresis — SMS program
Spine is an automated assistant that responds to questions and requests you send by text. Messages may include answers, relevant follow-up questions and confirmations of next steps within your conversation. This customer-care program does not send promotional or marketing messages.
Message frequency varies with your requests and the conversation. Message and data rates may apply. Your mobile carrier determines any applicable messaging or data charges.
You must be authorized to use the mobile number from which you contact us. SMS is optional; you can contact us by email instead.
3. Starting a conversation and consent
When you send a question or request to the Spine number provided by Heuresis, you consent to receive replies about that question or request. This consent covers that conversation; it does not enroll you in marketing, unrelated messages or an ongoing recurring notification program.
See Spine SMS for the messaging instructions and disclosures. We keep records of inbound messages and messaging preferences to operate the service and document consent.
4. Stopping messages and getting help
Reply STOP to opt out. You may receive a final message confirming your request. Further program messages will stop unless you opt back in. Reply START or UNSTOP to restore messaging from the same number, then send your question.
Reply HELP for help, or email team@heuresis.ai. Email remains available if you have opted out of SMS. Opting out of messages does not itself delete earlier conversations; see our privacy policy for deletion requests.
5. Automated assistance and availability
Spine uses AI to generate responses. Responses may be incomplete or incorrect; review important information and confirm consequential actions with a person. Do not send passwords, payment-card details or other information that is unnecessary for your request.
The service is not an emergency service. Contact the appropriate emergency services directly when needed. Availability and delivery depend on our service providers, mobile carriers and network conditions. Carriers are not liable for delayed or undelivered messages.
6. Responsible use
Use the services lawfully. Do not impersonate others, send unlawful or abusive content, attempt unauthorized access, interfere with the service, or submit another person’s information without permission. We may restrict access to address misuse or protect the service.
You retain your rights in content you submit. You permit us and our service providers to process that content as needed to respond to you and provide the services, as described in our privacy policy.
7. Privacy
Our privacy policy explains how we handle personal information, including messages and consent records. SMS consent is specific to Heuresis and is not sold or transferred to other businesses for their messaging programs.
8. Changes and contact
We may update these terms as the services change. The updated date above identifies the current version. A change to these terms does not expand your SMS consent; a new messaging purpose requires appropriate consent.
Nothing in these terms limits rights that cannot be limited under applicable law. For questions about these terms or the SMS program, contact team@heuresis.ai.
